Last updated: August 28, 2026

Ânima Verde Ecobags (“Anima Verde”, “we”, “our”) respects the privacy of its customers, prospects and business contacts. This Privacy Policy explains how information may be processed through Anima Verde CRM, our internal customer relationship management system.

Anima Verde CRM is an internal business tool used to manage customer relationships, commercial activities, quotations, follow-ups and business communications, including communications through WhatsApp.

The system is used exclusively for Anima Verde's own business operations.

In the course of our business relationships, we may process information such as:

Name and company name Job title or business role Telephone and WhatsApp number Email address Business contact information Commercial requests and quotation information Content and metadata of business communications exchanged with Anima Verde Records related to customer service and commercial follow-up.

We use this information to:

Communicate with customers and prospects Respond to inquiries and quotation requests Provide customer service Maintain records of commercial relationships Follow up on orders, projects and business opportunities Organize communications and activities within our CRM Operate and improve our internal commercial processes.

We do not sell personal information.

Anima Verde may use the WhatsApp Business Platform provided by Meta to communicate with customers and prospects.

When these services are used, Anima Verde CRM may receive and process information necessary to send, receive, organize and maintain records of business communications.

Information received through Meta or WhatsApp is used only for legitimate Anima Verde business operations and customer relationship management.

Information may be processed by technology, hosting, communications and infrastructure providers where necessary to operate our systems and provide our services.

We do not sell or rent personal information to third parties.

We take reasonable organizational and technical measures to protect information against unauthorized access, alteration, disclosure or loss.

Information is retained only for as long as reasonably necessary for business, operational and legal purposes.

Individuals may request access to, correction of, or deletion of personal information associated with them.

To request deletion of information processed by Anima Verde CRM, please send an email to:

comercial@animaverde.com.br

Please include sufficient information for us to identify the relevant records. After validating the request, we will process it in accordance with applicable legal and regulatory requirements.

We may update this Privacy Policy when our systems, business practices or legal requirements change. The latest version will always be published on this page.