Privacy Policy

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PERSONAL DATA COLLECTION

When you use our products or website, you may be asked to obtain personally identifiable information ​​ such as your name, address, email address and telephone number.

 

By giving us this information, you will need to consent to us using it in the manner described in this policy.

 

You can withdraw your consent at any time by email to comercial@animaverde.com.br. We will return or destroy your personal information within five days of receiving your withdrawal of consent.  

 

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COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our websites and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in other cases. We may include small graphic images in our email messages and newsletters to determine whether messages have been opened and links viewed.  

 

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SECURITY

All security on our website is taken very seriously. Where applicable, to take security measures, including the use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software flaws.  

 

If you have any other security concerns, please email our Customer Service team atcomercial@animaverde.com.br

 

 

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Refund / Cancellation Policy

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RETURNS

Our refund policy is 15 days. Unfortunately, we are unable to offer a refund or exchange after this period. To be eligible for a return, the item must be unused and in the same condition you received it.  

 

To complete your return, we require a receipt or proof of purchase.  

 

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.  

 

 

EXCHANGES (if applicable)

We only replace items if they are factory defective. If you need to exchange it for the same item, send us an email at comercial@animaverde.com.br and send your product to: Ânima Verde - Rua Visconde de Pirajá, 86, Sobreloja 13 - Ipanema - CEP 22410- 903 - Rio de Janeiro - RJ - Brazil.

 

 

SHIPPING

Our products are shipped within 1-2 days using the following carriers: Correios (ECT). To return your product, you must send your product to: Ânima Verde - Rua Visconde de Pirajá, 86, Sobreloja 13- Ipanema - CEP 22410-903 - Rio de Janeiro - RJ - Brazil. You will be responsible for paying your own shipping costs to deliver the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item.

 

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Terms and conditions

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Welcome to our website. If you continue to browse and use this site, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Ânima Verde's relationship CSIE Ltda - CNPJ: 12.123.245/0001-95 with you in relation to this website.

 

If you do not agree with any part of these terms and conditions, please do not use our website.   The term "Ânima Verde" or "we" or "we" refers to the owner of the site with headquarters at Rua Visconde de Pirajá, 86, Sobreloja 13- Ipanema - CEP 22410-903 - Rio de Janeiro - RJ - Brazil. The term "you" refers to the user or visitor to our website.  

 

Use of this website is subject to the following terms of use:  

 

1. The content of the pages on this website is for your general information and use only. It is subject to change without notice.  

 

2. This site uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties.  

 

3. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and that you expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.  

 

4. Your use of any information or material on this website is entirely at your own risk, for which you shall not be liable. It will be your responsibility to ensure that any products, services or information available through this website meet your specific needs.  

 

5. This site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice which forms part of these terms and conditions.  

 

6. All trademarks reproduced on this website that are not owned by, or licensed to, the operator are recognized on the website.   Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

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Contact

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Business Name (name): Ânima Verde CSIE Ltda

Email: comercial@animaverde.com.br

Phone: (21) 2523-4541 - (21) 3518-1259

Address: Rua Visconde de Pirajá, 86 - Sobreloja 13

City: Rio de Janeiro

State/Region (Region): Rio de Janeiro 

Country (Country): Brazil

CEP / Postal Code (ZIP Code): 22410-903